What is Zammad?
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. -https://github.com/zammad/zammad
Installation
- Log into the Linux device
- Run the following commands in terminal
# update software repositories
sudo apt update
# install available software updates
sudo apt upgrade
# install prerequisite packages
sudo apt install curl wget apt-transport-https gnupg -y
# add elasticsearch gpg key
wget -qO - https://artifacts.elastic.co/GPG-KEY-elasticsearch | sudo gpg --dearmor -o /usr/share/keyrings/elasticsearch-keyring.gpg
# add zammad gpg key
curl -fsSL https://dl.packager.io/srv/zammad/zammad/key | gpg --dearmor | sudo tee /etc/apt/keyrings/zammad.gpg> /dev/null
# add elasticsearch apt repository
echo "deb [signed-by=/usr/share/keyrings/elasticsearch-keyring.gpg] https://artifacts.elastic.co/packages/8.x/apt stable main" | sudo tee /etc/apt/sources.list.d/elastic-8.x.list
# add zammad apt repository
echo "deb [signed-by=/etc/apt/keyrings/zammad.gpg] https://dl.packager.io/srv/deb/zammad/zammad/stable/debian 12 main"| sudo tee /etc/apt/sources.list.d/zammad.list
# update software repositories
sudo apt update
# list installed languages
locale | grep "LANG="
# if not listed in the above output
# install en_US.UTF-8 and set as default locale
sudo apt install locales -y && sudo locale-gen en_US.UTF-8 && echo "LANG=en_US.UTF-8" > sudo /etc/default/locale
# install supporting packages
sudo apt install libimlib2 elasticsearch postgresql postgresql-common redis-server nginx nodejs -y
# start and enable services
sudo systemctl enable postgresql --now && sudo systemctl enable redis-server --now && sudo systemctl enable nginx --now && sudo systemctl enable elasticsearch --now
# update postgres max connections to 2000
sudo sed -i 's/max_connections = 100/max_connections = 2000/' /etc/postgresql/*/main/postgresql.conf
# restart postgres service
sudo systemctl restart postgresql
# install ingest-attachment for elasticsearch
sudo /usr/share/elasticsearch/bin/elasticsearch-plugin install ingest-attachment
# restart elasticsearch service
sudo systemctl restart elasticsearch
# install zammad
sudo apt install zammad -y
# configure elasticsearch url
sudo zammad run rails r "Setting.set('es_url', 'http://localhost:9200')"
# rebuild elasticsearch search index
sudo zammad run rake zammad:searchindex:rebuild
# update server name in nginx config
# replace <% SERVER DNS NAME %> before executing
sudo sed -i 's/server_name localhost;/server_name <% SERVER DNS NAME %>;/' /etc/nginx/sites-available/zammad.conf
# restart nginx service
sudo systemctl restart nginx - Open a web browser and navigate to http://DNSorIP
- Click the Set up a new system button
- Enter a login, first name, last name, email address, password and check full permissions > Click Create
- Complete the Organization details form > Click Next
- Click Skip on the Email Notification screen
- Click Skip on the Connect Channels screen
- Welcome to Zammad
Source: https://docs.zammad.org/en/latest/install/package.html